Has your small business received a negative review online? How to respond and turn it into a positive experience.

How to Handle Negative Reviewers

Here is a guide to handling online reviews.

Types of reviewers

Faker Frankie
Repeating Rhonda
Dramatic Danny
Illustrative Ian
Forthright Felicia
Confused Camille
Influencer Ivy
Wanting William

More Details – Fundera.com

A whopping 79% of U.S. adult Internet users check online reviews before they make a purchase or visit a business, according to a survey by YouGov.com.^[1] In short, positive reviews are a powerful way to drive customers and clients to your small business.

But many small business owners simply ignore online review sites because they’re terrified of getting a bad review.

A recent survey reports that just one in 25 entrepreneurs say they’ve been impacted by a bad online review.

Consistently negative reviews mean that it’s time to make a change. Consider it free market research!

https://www.fundera.com/blog/dealing-with-negative-online-reviews