Tag Archives: chatbots

Chatbots: 10 Tips On How To Grow Your Business With Chatbots

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Chatbots: 10 Tips On How To Grow Your Business With Chatbots
Chatbots: 10 Tips On How To Grow Your Business With Chatbots

A chatbot is software that converses with the user through an interface. The chatbot allows a form of interaction between a human and a machine. It is programmed to work independently from a human operator.

Tips On How To Grow Your Business With Chatbots

Here are some tips you need to know about chatbots and how chatbots can help you to improve your business.

1. User Interact and Chatbots

The user can interact with the chatbot by typing or simply by using their voice. This depends on the type of chatbot the user is interacting with. Some very popular chatbots are Apple Siri and Alexa.

Tips On How To Grow Your Business With Chatbots

2. History of Chatbots

In 1995, A.L.I.C.E, a language-processing bot, gained popularity. In 2016, Facebook enabled the development of AI customer service.

This allowed business developers to create bots that would converse with their followers or customers. Many businesses have also integrated chatbots into their websites.

Chatbots can bring to businesses technological advancements and improve customer engagement.

3. Businesses and Chatbots

If you’re running a business chatbots can help you to improve and grow your business. Chatbots provide a great business opportunity for both small and larger companies.

Chatbot Effect

Many businesses are using chatbots for online customer service, resolve issues, and answer simple questions. Many companies are looking at various ways to use chatbots to improve and scale the customer experience whether for shopping, booking, or customer service.

4. Fast Response

A Customer always desires a fast response. Stats show that 40% of customers don’t care whether a human or a chatbot responds to their question as long as they get quick help.

But, a chatbot may not always know what and how to respond to several customer questions. That depends on its programming and how intelligent they are programmed to be.

Tips On How To Grow Your Business With Chatbots

So, if the customer does not use the correct phrasing, that chatbot may not know how to respond.

5. Availability

Chatbots are very beneficial when it comes to availability. Chatbots are available 365 days a year and 24 hours a day. The user can ask anything and anytime in a chatbot.

Chatbots are the future of communication that saves a lot of time dealing with customers and guiding them physically.

6. Chatbots and Marketing

Chatbots are used in marketing and are one of the advanced ways of communication between a business and the customer. Also, stats show that 86% of people are interested in talking with chatbots because chatbots can solve their basic problems and is the better alternative to email marketing or Messenger marketing.

Tips On How To Grow Your Business With Chatbots

7. Sales and Chatbots

Chatbots are very useful in making suggestions or recommendations (from products to services). They are super intelligent (AI) and can help in capturing desired targeted leads in less time.

They study their users/customers and make personalized recommendations. Chatbots also interpret their user’s likes and dislikes and make suggestions accordingly.

8. Social Media and Chatbots

Chatbots are very popular on social media platforms. Chatbots are also used on Messenger and many websites.

Tips On How To Grow Your Business With Chatbots

Social media chatbots can converse with users about any customer queries and are pre-programmed to answer those specific questions.

9. Personalization and Chatbots

Personalization is the new trend in modern marketing. You can program a chatbot to recognize a person’s name from his/her Facebook profile. Then you can provide personalized information to each person.

10. Artificial Intelligence and Chatbots

Online businesses are developing chatbots with the help of artificial intelligence technology. It is just like having a conversation with a human. Many companies are using chatbots as a way to engage with and assist their audiences.

Tips On How To Grow Your Business With Chatbots

Chatbots can understand and reply to users more casually and will also get smarter with time as they interact with users.

Using a chatbot, you can provide accurate information and results to your customers.

Last Tip

A chatbot can easily deal with many client requests. AI chatbots can help you to improve and grow your small business. The chatbot is your little but awesome helper. It works 24 hours per day and never complains!

Small Business Tips: How Chatbots Can Improve and Grow Your Business

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Small Business Tips: How Chatbots Can Improve and Grow Your Business

As you know time is business money, and chatbots can save your business a lot of time by automating various operations, like customer service, marketing, and improving the customer experience.

Also, chatbots can improve your business, increase sales, and grow your brand. Here are some tips you need to know about chatbots and businesses.

Small Business Tips: How Chatbots Can Improve and Grow Your Business

Millennials (your new target audience) like to use a chatbot that provides a personalized shopping experience. The benefits of chatbots are also not limited to any industry. Stats show that many businesses have benefitted from chatbots. Businesses like, real estate, travel, education, healthcare, and finance. Chatbots have become a necessity for businesses and industries.

Benefits and Advantages of Chatbots

  1. Automation

Automation in customer service is a great advantage for your businesses. Reports show that 30% of customer service positions in the US can be automated through chatbots, saving businesses a lot of money annually.

You need to know that chatbots can be trained to answer repetitive queries without human involvement. Chatbots can also engage multiple customers at a time, increasing your support team’s productivity.

Small Business Tips: How Chatbots Can Improve and Grow Your Business

Chatbots can complete more tasks at no cost and increase your profits. Pretty awesome!

  1. Chatbots and Customer Service

Speed and efficiency are very important for successful customer service. Chatbots can provide immediate customer service 24 hours/every day.

Stats show that 85% of buyers expect you to respond to their queries in 10 minutes or less. Many of your customers also feel frustrated if they have to wait too long for answers. Chatbots can help your business and customers by answering up to 83% of routine queries instantly.

Also, chatbots can generate leads for your business. Chatbots can take the necessary details from visitors when interacting with them.

  1. Chatbots are Patient (Never Complain)

Chatbots do not have emotions (yet) and don’t feel frustrated or complain even when asked the same question a thousand times.

Small Business Tips: How Chatbots Can Improve and Grow Your Business
  1. Chatbots and Personalization Marketing

Customers are expecting businesses to provide them customized recommendations and offers. Chatbots can help you to provide personalized shopping experiences for your customers by analyzing their browsing data and give them relevant offers or discounts. Chatbots can improve engagement and sales by helping your site visitors.

A chatbot can ask your visitors what they are looking for and can suggest interesting options to make the overall experience effective and time-saving.

  1. Grow Your Business with Chatbots
Small Business Tips: How Chatbots Can Improve and Grow Your Business

AI-powered chatbots have changed and improved a lot of customer service. Chatbots make it easier for your business to meet customer expectations and fill their needs. The chatbot is your best, little, helper.

Important Tip! The best thing about chatbots is that they improve with usage. The more your customers interact with your chatbot, the better it will understand them and guide them to the right decision. They have the best solutions for your customer problems!

Chatbots are Amazing! 

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AI Chatbots: A Great Opportunity for Your Business [Infographic]

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AI Chatbots: A Great Opportunity for Your Business [Infographic]

A Chatbot is a very effective and popular computer program that simulates a natural human conversation. Users communicate with a chatbot via the chat interface or by voice. Chatbots interpret and process user’s phrases and give an instant pre-set answer.

AI-powered chatbots

AI-powered chatbots understand free language, but also have a predefined flow to make sure they solve the user’s problem.

They can remember the context of the conversation and the user’s preferences. AI chatbots use Machine Learning, AI, and Natural Language Processing (NLP) to understand people.

NLP is very important to make the interaction between computers and humans feel like communication between two people. With the help of NLP people can freely interact with chatbots asking a question.

NLP involves 2 processes: Natural Language Understanding (NLU) and Natural Language Generation (NLG).

Conversational User Interface (CUI)

CUI enables people to interact with machines in an easy and understandable human language. With the help of CUI, a business can guide its customers to the desired goal.

A chatbot can be a loyal friend to clients providing them with assistance and advice. It can be as different as you wish – serious and formal or careful and professional. It’s up to you to choose your chatbot personality.

Thanks to Conversational UI, your clients may communicate with your business simply and naturally way, 24 hours a day, building awesome customer experience.

People are starting to use messenger to chat with their friends, to connect with different brands, search for products, and look for content or information. Recent studies show that messengers are more popular and have higher rates than apps.

Most of the users are a younger group which is a very important demographic for advertisers, publishers, and brands.

Many brands and businesses have already understood that using chatbots, can successfully engage customers on social media. So, the number of chatbots continually grows.

Also, new stats show that 75% of people want to use messaging apps to get customer help because they want a fast and effective solution.

So, with chatbots, businesses can easily use messengers to communicate with leads and clients and solve their problems pretty fast.

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Small Business: 7 Effective AI Chatbot Apps for Your Business

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Small Business: 7 Effective AI Chatbot Apps for Your Business

If you run a small business with a website or social media presence, a chatbot is an effective way to improve your customer experience. Users can hop onto your website or their social media account and get answers to questions without requiring a human to reply.

The chatbot experience helps your customers get answers from your company without the added expense of a new customer service team member. With a chatbot app, you can build a responsive set of answers to common questions without any knowledge of code.

Here are some of the most effective chatbot apps you need to know.

  1. ManyChat

ManyChat is popular, is fast, and very effective. It includes a free account that offers unlimited broadcasts, two sequences, and some layers of customization. Paid accounts start at $10 per month.

The biggest downside of ManyChat is that it is limited to the Facebook platform. However, Facebook Messenger is one of the most popular destinations for bots. Facebook has more than 2.25 billion monthly active users.

You can get started and build a bot in as little as two minutes with no code. Using a drag and drop builder, you can create conversations, responses, and get your most important settings set up in a few minutes. Connect to Facebook and you can get up and running quickly with an automated sales funnel and list builder.

  1. PandoraBots

PandoraBots offers users an API (application programming interface) that gives you or your developers the power to deploy your bot nearly anywhere. That takes your chat experience beyond Facebook to nearly any social platform.

The AI platform claims over a quarter million developers, 300,000 bots, and 60 billion messages sent. You can start for free with up to 1,000 messages per month. The developer platform charges $0.0025 per message with up to 10 bots and 100,000 messages per month.

PandoraBots is very useful for experienced computer users and developers. It may be harder to turn this into a DIY solution for your business depending on your needs. However, it can do a lot more than most others.

  1. Chatfuel

Chatfuel supports both Facebook Messenger and Telegram, making it a bit more flexible in some aspects. Chatfuel uses templates to get your bot up and running quickly.

Those include publishing, real estate agent, influencer, and Shopify bots, for example. A basic account is free for up to 1,000 subscribers and includes basic features and Chatfuel branding.

Paid accounts start at $15 per month with a Pro plan and $300 per month for the Premium plan, which offers more subscribers, white-labeled branding, and improved support.

The simplicity of Chatfuel is awesome. Just click to link your Facebook account, choose a page, and a blank template will show up on the screen. Create your sequences and you’ll be off and running in no time.

  1. HubSpot Chatbot Builder

Formerly known as Motion.ai, HubSpot Chatbot Builder integrates with Facebook Messenger, Slack, SMS, Email, and the web, making it a versatile and flexible AI chatbot platform. It is geared toward visual workers, as the backend platform is built on a flowchart style setup.

If you are a project manager, you will find this platform easy and familiar from the start. HubSpot is a content marketing company, and it is optimized to help you do things like qualify leads, book client meetings, and respond to a growing customer base without hiring more customer service representatives to respond manually.

HubSpot offers the chatbot builder as one tool in a larger Marketing Hub package that includes many other features. Basic features are free, and plans include a $50/month start package, an $800/month professional package. If you want all of your marketing, including your chatbot, on one integrated platform, you should look at HubSpot.

  1. Sequel

Sequel mainly focused on storytelling and editorial features, common needs for online marketers, this application supports a wide range of platforms. Those include Facebook, WhatsApp, Slack, Viber, Telegram, SMS, Kik, and LINE.

New users can start with pre-built bot templates. These are useful for a wide range of cases, including publishers, influencers, and even building your own interactive game or quiz. You can utilize the platform for free, but do have to pay for some value-adding services and features via the Sequel Store.

This is a very low-risk place to start, as you can do much of what you need for free. However, pricing isn’t very transparent about what you may have to spend to access additional features from the store.

  1. ChatBot

ChatBot helps you build bots to automate your customer service needs. It integrates with a range of tools including Facebook, Skype, Twitter, Slack, YouTube, Twitter, Kik, and LiveChat. Accounts are free for a 14-day trial and then start at $50 per month for 1,000 conversations. Additional conversations are 1 cent each.

Integrating with Chat.io gives your bot superpowers. Those include 24/7 customer service, spam filters, and automatic responses for programmable use cases. If someone gets stuck, you can transfer a chat to a human on the fly. This requires an external account.

If you want help getting started, Chatbot.com offers an expert marketplace with partners you can hire to help you build and optimize your chatbot. Many apps make a do-it-yourself chatbot easy enough. However, knowing you can bring in an expert gives you a backup plan if all doesn’t go as well as expected.

  1. Botsify

Botsify is built to help you start your customer service with a bot and transition to a human support agent if the bot gets stuck. This helps you avoid bot mistakes in your automated replies.

This app charges $50 per month for the Pro Plan after a 14-day free trial. You get a discounted rate of $520 per year when you pay for the full 12-month Pro Plan in advance. The subscription includes unlimited bots, 30,000 unique users, and unlimited response variables with 24/7 support available.

Botsify gives you a wide range of options with integrations for Facebook, Slack, and your company’s website. It also offers an educational platform ideal for teachers and schools to work with students in a unique way. Check out some templates if you want an easy route to getting started.

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The Future of Marketing: Stats & Facts About Chatbots [Infographic]

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The Future of Marketing: Stats & Facts About Chatbots [Infographic]
Chatbots. The stats and facts you need to know in this infographic. How to create an effective marketing strategy for your business with the help of chatbots…