A chatbot is software that converses with the user through an interface. The chatbot allows a form of interaction between a human and a machine. It is programmed to work independently from a human operator.

Tips On How To Grow Your Business With Chatbots

Here are some tips you need to know about chatbots and how chatbots can help you to improve your business.

1. User Interact and Chatbots

The user can interact with the chatbot by typing or simply by using their voice. This depends on the type of chatbot the user is interacting with. Some very popular chatbots are Apple Siri and Alexa.

2. History of Chatbots

In 1995, A.L.I.C.E, a language-processing bot, gained popularity. In 2016, Facebook enabled the development of AI customer service.

This allowed business developers to create bots that would converse with their followers or customers. Many businesses have also integrated chatbots into their websites.

Chatbots can bring to businesses technological advancements and improve customer engagement.

3. Businesses and Chatbots

If you’re running a business chatbots can help you to improve and grow your business. Chatbots provide a great business opportunity for both small and larger companies.

Many businesses are using chatbots for online customer service, resolve issues, and answer simple questions. Many companies are looking at various ways to use chatbots to improve and scale the customer experience whether for shopping, booking, or customer service.

4. Fast Response

A Customer always desires a fast response. Stats show that 40% of customers don’t care whether a human or a chatbot responds to their question as long as they get quick help.

But, a chatbot may not always know what and how to respond to several customer questions. That depends on its programming and how intelligent they are programmed to be.

So, if the customer does not use the correct phrasing, that chatbot may not know how to respond.

5. Availability

Chatbots are very beneficial when it comes to availability. Chatbots are available 365 days a year and 24 hours a day. The user can ask anything and anytime in a chatbot.

Chatbots are the future of communication that saves a lot of time dealing with customers and guiding them physically.

6. Chatbots and Marketing

Chatbots are used in marketing and are one of the advanced ways of communication between a business and the customer. Also, stats show that 86% of people are interested in talking with chatbots because chatbots can solve their basic problems and is the better alternative to email marketing or Messenger marketing.

7. Sales and Chatbots

Chatbots are very useful in making suggestions or recommendations (from products to services). They are super intelligent (AI) and can help in capturing desired targeted leads in less time.

They study their users/customers and make personalized recommendations. Chatbots also interpret their user’s likes and dislikes and make suggestions accordingly.

8. Social Media and Chatbots

Chatbots are very popular on social media platforms. Chatbots are also used on Messenger and many websites.

Social media chatbots can converse with users about any customer queries and are pre-programmed to answer those specific questions.

9. Personalization and Chatbots

Personalization is the new trend in modern marketing. You can program a chatbot to recognize a person’s name from his/her Facebook profile. Then you can provide personalized information to each person.

10. Artificial Intelligence and Chatbots

Online businesses are developing chatbots with the help of artificial intelligence technology. It is just like having a conversation with a human. Many companies are using chatbots as a way to engage with and assist their audiences.

Chatbots can understand and reply to users more casually and will also get smarter with time as they interact with users.

Using a chatbot, you can provide accurate information and results to your customers.

Last Tip

A chatbot can easily deal with many client requests. AI chatbots can help you to improve and grow your small business. The chatbot is your little but awesome helper. It works 24 hours per day and never complains!