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A Chatbot is a very effective and popular computer program that simulates a natural human conversation. Users communicate with a chatbot via the chat interface or by voice. Chatbots interpret and process user’s phrases and give an instant pre-set answer.
AI-powered chatbots
AI-powered chatbots understand free language, but also have a predefined flow to make sure they solve the user’s problem.
They can remember the context of the conversation and the user’s preferences. AI chatbots use Machine Learning, AI, and Natural Language Processing (NLP) to understand people.
NLP is very important to make the interaction between computers and humans feel like communication between two people. With the help of NLP people can freely interact with chatbots asking a question.
NLP involves 2 processes: Natural Language Understanding (NLU) and Natural Language Generation (NLG).
Conversational User Interface (CUI)
CUI enables people to interact with machines in an easy and understandable human language. With the help of CUI, a business can guide its customers to the desired goal.
A chatbot can be a loyal friend to clients providing them with assistance and advice. It can be as different as you wish – serious and formal or careful and professional. It’s up to you to choose your chatbot personality.
Thanks to Conversational UI, your clients may communicate with your business simply and naturally way, 24 hours a day, building awesome customer experience.
People are starting to use messenger to chat with their friends, to connect with different brands, search for products, and look for content or information. Recent studies show that messengers are more popular and have higher rates than apps.
Most of the users are a younger group which is a very important demographic for advertisers, publishers, and brands.
Many brands and businesses have already understood that using chatbots, can successfully engage customers on social media. So, the number of chatbots continually grows.
Also, new stats show that 75% of people want to use messaging apps to get customer help because they want a fast and effective solution.
So, with chatbots, businesses can easily use messengers to communicate with leads and clients and solve their problems pretty fast.
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